Scanner Not Working or Not Detected

Scanner Not Working or Not Detected

Scanner issues are typically caused by a connection problem, a missing or outdated driver, or the scanning service not running. Whether your scanner is USB-connected or network-based, these steps cover the most common fixes.

Troubleshooting Steps

  1. Check the connection. For USB scanners, unplug and re-plug the USB cable. Try a different USB port. For network scanners, verify the scanner is powered on and connected to the same network as your computer.
  2. Restart the scanner. Power the scanner off, wait 10 seconds, and power it back on.
  3. Check Windows Fax and Scan. Open the Start menu and search for Windows Fax and Scan. Click New Scan and see if the scanner is listed. If not, the device is not being detected by Windows.
  4. Check the WIA service. Press Windows + R, type services.msc, and find Windows Image Acquisition (WIA). Make sure it is running. If not, right-click and select Start.
  5. Update or reinstall the driver. Go to Device Manager > Imaging devices, right-click the scanner, and select Update driver. If the scanner does not appear in Device Manager, the driver may need to be installed from the manufacturer's website.

If the Problem Persists

Submit a ticket with the scanner make, model, and connection type (USB or network).

Still not working? Submit a ticket and a CMO IT Services technician will assist you.

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