Wi-Fi Is Connected but Internet Is Slow

Wi-Fi Is Connected but Internet Is Slow

A slow internet connection over Wi-Fi is usually caused by distance from the access point, interference from other devices, network congestion, or your device connecting to a slower Wi-Fi band. These steps help identify and resolve the most common causes.

Troubleshooting Steps

  1. Run a speed test. Go to fast.com and note the download speed. Compare it to what your organization expects. If it is drastically lower, continue troubleshooting.
  2. Move closer to the access point. Walls, floors, and large metal objects reduce Wi-Fi signal strength. If performance improves when closer, distance or interference is the cause.
  3. Disconnect from VPN temporarily. If you are connected to VPN, disconnect and test again. Some VPN configurations route all traffic through a remote gateway, which adds latency.
  4. Switch Wi-Fi band. If your network offers both 2.4 GHz and 5 GHz bands (sometimes shown as separate networks), connect to the 5 GHz band for faster speeds at short range.
  5. Restart your computer. This can resolve temporary issues with the wireless adapter.
  6. Check for bandwidth-heavy activity. Large file uploads, video streaming, or cloud sync in the background can consume your available bandwidth.

If the Problem Persists

Submit a ticket and include your speed test results and your location in the office. CMO IT Services can check access point health and coverage.

Still slow? Submit a ticket and a CMO IT Services technician will assist you.

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