I Can't Connect to the Internet

I Can't Connect to the Internet

An internet connection failure can be caused by issues at several levels: your device, the local network, or the internet service itself. These steps walk through the most common causes from simplest to most complex.

Troubleshooting Steps

  1. Check if others are affected. Ask a colleague if they can connect. If nobody can, the issue is with the office network or internet service, not your computer. Submit a ticket.
  2. Check Wi-Fi or cable. If you are on Wi-Fi, make sure you are connected to the correct network. If you are on a wired connection, verify the Ethernet cable is securely plugged in at both ends.
  3. Restart your computer. This clears temporary network stack issues.
  4. Forget and reconnect to Wi-Fi. Go to Settings > Network & Internet > Wi-Fi, click your network, and select Forget. Then reconnect by selecting the network and entering the password.
  5. Flush DNS cache. Open a Command Prompt (search for "cmd" in the Start menu), type ipconfig /flushdns, and press Enter.
  6. Reset the network adapter. Go to Settings > Network & Internet > Advanced network settings > Network reset. This removes and reinstalls all network adapters. Your computer will restart.

If the Problem Persists

Submit a ticket and note whether other devices can connect, whether you are on Wi-Fi or wired, and any error messages.

Still can't connect? Submit a ticket and a CMO IT Services technician will assist you.

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