How to Access a Shared Mailbox

How to Access a Shared Mailbox

A shared mailbox allows multiple people to read and send email from a common address (e.g., accounting@yourcompany.com). Shared mailboxes do not require a separate licence or password. Access is granted by CMO IT Services based on your organization's approval.

Accessing in Outlook Desktop

In most cases, a shared mailbox will appear automatically in the left folder pane of Outlook within an hour of access being granted. If it does not appear:

  1. In Outlook, go to File > Account Settings > Account Settings.
  2. Select your email account and click Change.
  3. Click More Settings > Advanced > Add.
  4. Type the shared mailbox email address and click OK through all dialogs.
  5. Restart Outlook. The shared mailbox will appear in your folder list.

Accessing in Outlook on the Web

  1. Go to outlook.office.com and sign in with your own account.
  2. Click your profile icon (top right) and select Open another mailbox.
  3. Type the shared mailbox email address and click Open. A new browser tab will open with the shared mailbox.

Sending Email from a Shared Mailbox

When composing a new email, click the From field and select the shared mailbox address. If the From field is not visible, click Options > Show From in the new message window. Recipients will see the email as coming from the shared mailbox, not your personal address.

Need help? Submit a ticket and a CMO IT Services technician will assist you.

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