Recent Articles
Laptop Won't Turn On or Won't Charge
A laptop that will not power on or is not charging can be caused by a drained battery, a faulty power adapter, a display issue, or a hardware failure. These steps will help you identify the problem before contacting the helpdesk. If the Laptop Will ...
How to Request New Equipment or a Computer Replacement
If your computer is aging, frequently crashing, or no longer meeting the demands of your work, you can request a replacement through the helpdesk. The same process applies for other hardware such as monitors, keyboards, mice, headsets, or docking ...
How to Set Up Voicemail and Calling on Telus Business Connect
Telus Business Connect is a cloud-hosted phone system used by some of our managed clients for business calls, voicemail, and call forwarding. If your organisation uses Telus Business Connect, this article covers the basics of getting started, setting ...
Common Application Errors: First Steps Before Calling Support
Application errors, crashes, and unexpected behaviour are common in any work environment. Before contacting the helpdesk, try these quick steps. Many issues resolve themselves, and if they do not, the information you gather here will help us fix the ...
Why You Can't Install Software Without Admin Rights
If you have tried to install software and received a message asking for an administrator password or saying you do not have permission, this is working as intended. Your work computer is configured to restrict software installation to protect your ...